Frequently asked questions

Yes. The museum can only be visited on a guided tour of about 60 minutes. We secure your place so you don't have to queue.

Yes — we book you onto an English-language departure. These are limited each day, which is why booking ahead matters.

You'll get an email confirmation after checkout. We arrange the admission with the museum on your behalf.

Children under 6 are not admitted, and the museum is not recommended under 12. Children aged 6–12 must be accompanied by an adult.

All sales are final, except where the museum is unable to provide the admission you booked, in which case you are refunded in full.

No. We are an independent booking service that arranges your admission. The museum is operated independently.